Return & Refund Policy
At Ava Willis, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return your item within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, the item must:
- Be returned within 30 days of delivery
- Be unworn, unused, and in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by proof of purchase
Free Returns
We offer free returns within the United Kingdom. To initiate a return, please contact us at support@avawillis.com.
Once your request is approved, we will provide return instructions and a prepaid return shipping label. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos of the item
- A brief description of the issue
We will arrange a replacement or full refund at no additional cost.
Exchanges
If you would like a different size or style, we recommend returning the original item and placing a new order once the return has been approved.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
About Us
Ava Willis is operated from Belgium and serves customers across the United Kingdom.